🚚 Shipping Policy

At Madra, we keep shipping simple: every order ships free, straight to your door.

Processing Time

• Orders are processed within 1-2 business days after payment is confirmed.

• You’ll receive a confirmation email with tracking details once your order has been dispatched.

Shipping Time

• UK delivery usually takes 7-10 business days.

• Remote areas may take a little longer.

Tracking Information

Tracking information will be provided by email once available.

Delays

• While we do our best to deliver on time, delays can occasionally happen due to weather, postal strikes, or other factors outside our control.

• If your order hasn’t arrived within 10 business days, please contact us at relaxabandstore@gmail.com and we'll sort it out.

Wrong Address / Failed Delivery

• Please double-check your shipping address at checkout. We cannot be responsible for lost packages due to incorrect addresses provided at the time of order.